Our Customer Service will help!

I have a question:

In case you have any further questions in addition to the information available on our tracking page, our colleagues are at your disposal.

You can change the place or time of delivery by clicking on the “Modification” button from the SMS and/or Email notification sent in the morning. If you would encounter difficulties, our staff is ready to help.

You can change the place or time of delivery by clicking on the “Modification” button of the SMS and/or Email notification sent in the morning of delivery. If you would encounter difficulties, our staff is ready to help.
I have a different question

Contact details of our Customer Service:

  • +36 1 8 777 400
  • ugyfelszolgalat@expressone.hu

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** In case of "I am expecting a parcel" and "Delivery complaint" filling out is mandatory.

Contact us!

On working days between 8 AM and 5 PM

  • +36 1 8 777 400
  • ugyfelszolgalat@expressone.hu

Where can you find us?

Logistics centre – H-1239 Budapest, Európa street 12. building L1

Personal parcel pick-up is only available by prior arrangement with our customer service.

Our logistics centre can be reached from the M0 motorway by following the carefully placed signs (BILK Logistics Centre). The barriers from Ócsai street can only be opened with an access card, so entry from this direction is not possible.

Coming to BILK from the M0 motorway, you will enter through the central gate and the main entrance with a barrier. Here you will need to ask for a parking ticket, which will be validated later before you exit. Our visitors can park vis-à-vis the grey building having our company board on the side, using our dedicated parking lots.

Frequently Asked Questions

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