Frequently asked questions

Yes, the details of the delivery can be modified online, for which modification our prenotification messages will provide a guideline, but only on the first day and on one occasion. In case you are not at home in the time frame defined for delivery, you can ask for a redirection to a parcel shop or a parcel locker and pick up the parcel when it is most suitable for you. While the modification to a parcel shop or a parcel locker can only be made online, all the other changes can be facilitated by our Customer Service as well.

Our system will automatically, only offer the modifications still available, due to the fact that possibility of address/date change, redirection to a parcel shop or parcel locker will be offered only on the first delivery day and on one occasion.

Our Customer Service is available from 08:00 to 18:00 on workdays, though some periods of the day have a heavier traffic and reaching the operators can have a prolong connection time. If mentioned cases would occur, we recommend you send a written message to our staff (ugyfelszolgalat@expressone.hu). Rest assured that our colleagues will answer all the inquiries, so you don’t have to, holding the line and wait.

You can change the place or time of delivery by clicking on the “Modification” button of the SMS and/or Email notification sent in the morning of delivery.

Sometimes our couriers cannot answer your calls. If that is the case, please contact our Call Centre (+3618777400) or send a written message to the Customer Service (ugyfelszolgalat@expressone.hu). Our staff will be at your disposal.

Mostly yes, but there are exceptions. The time interval is determined in the early morning hours of the day of delivery based on the traffic and other logistical information experienced at that time. We also highlight in our prenotifications, that the time frame of the service is only indicative and not guaranteed. The courier may arrive earlier (if several delivery addresses get cancelled) or later (if there are unpredictable obstacles like traffic issues).

Yes, but to do that, first you must send your request to our customer service. Feel free to contact us with these requests.

A quick registration will allow you to send a parcel directly from our online platform. Please note that this option is not available at our Customer Service. Details

No, on unofficial working days, we only provide Saturday delivery upon the request of our contracted customers for an additional fee.

COD payments can be made by either cash or card to our courier upon delivery. To speed up delivery, you can select the payment in advance option, for which option you will find the link and further information in the message we send before arrival. You can also use this option to save the recipient the trouble of payment.

While our couriers often have change money on them, but they are not obliged to. Please ease delivery by preparing the exact amount in cash beforehand or consider payment with card.

Parcels are handed over to the recipient after the digital signature, proving the receipt and the payment of the COD amount has been made, you are not allowed to unpack the parcel before that. The receipt, including the COD amount paid, certifies the undamaged condition of the package and the correct number of items.

If you encounter damaged contents after unpacking the parcel, notify the sender from whom you ordered the product as soon as possible. We can initiate a complaint procedure when the sender notifies us.

If you find a different product in the package, please be so kind and notify the sender from whom you ordered the parcel. Our company is responsible for the delivery of the package, not for its contents.