Frequently asked questions

On the eBOX interface, we provide our senders who do not have a contract with a simple solution for sending packages.

Yes.

No, our courier takes the pre-made etiquettes that are recorded on packages when picking up the goods.

The freight rates for a given freight are determined by the selected services and the total weight of the shipment. With the "Freight Calculator" menu option, you can calculate the expected freight rates at any time. At the end of the order set in the “Send my package“ menu item, the interface calculates the fee actually due. The payment of the delivery fee is due at the time of picking up the goods, which can be offset by cash or credit card at our courier.

The payment of the delivery fee is due at the time of picking up the goods, which can be offset by cash or credit card at our courier.

We will send you a prepayment request to the email address registered at the "Sender" And we will send the electronic invoice after the payment and receipt of the goods.

No, the shipper must take care of the packaging.

Yes, however, the sender is responsible for ensuring that the shipment can be properly dispatched and that it is properly packaged and securely packaged. In the event of a fragile case, in the case of the integrity of the outer packaging, compensation does not apply even if part of the contents of the package is damaged due to insufficient inner packaging. The inner packaging must be such as to protect the consignment from external influences, or keep it intact to prevent its displacement.

No, only packaged items can be recorded through the interface. The scope of transportable items, weight and size limits, and products excluded from delivery are included in the "General Terms and Conditions". Contact our Terms of Service: clicking here

The maximum weight of one piece can be 31.5 kg. A maximum of 15 packages can be sent to an address, but the total weight of the packages can be up to 150 kg. The boxed items sent to a single address may not exceed 115cmx55cmx55cm.

We deliver COD parcels up to the worth of 1 million HUF when payment is made by credit card. For amounts up to 300,000 HUF, cash payment for COD parcels is also possible with our couriers. When receiving the package at a pickup point or package locker, the maximum COD amount is 250,000 HUF in case of cash payment.

The amount of cash collected is credited to the bank account number recorded at "Sender Data" on the business day following delivery.

No, for our ad hoc customers, cashback is only available for domestic delivery as an additional service.

The items has insurance to 100,000 HUF net worth. Over 100,000 HUF. the insurance is the responsibility of the payer.

As a member of Eurodis's international network, we are now delivering export shipments across the whole of Europe. The list of available destination countries and their lead time (transit time) can be viewed at the following link: https://expressone.hu/szolgaltatasaink/nemzetkozi-szallitas/

Yes, we will notify you on the day of the merchandise, in the morning, by e-mail about the planned 2-hour time window and the courier's contact details.

Yes, when registering a domestic order, you can choose between sms and / or email notification for our supplementary services. The shipping fee includes the cost of sending notifications. In case of export, there is no way to send notifications.

Sms and email notifications include a 2-hour timeout for delivery, courier availability, cash amount, packet number, and a link to change the delivery address or time.

No, however, information on the status of the shipment can be viewed per consignment via the "My Orders Overview / Package Tracking" menu item.

Contrary to delivery, only once. If our courier can not pick up the goods on the business day following the order, you will need to make a new order on the surface on the working day before the planned pick up.

If the first delivery attempt is unsuccessful, it is repeated one time for free, so twice.

No, our return service is not available to our ad hoc clients.

Yes, you can record more merchandising titles, one of which can be set as default. The merchandising address can be changed by appointment.

You can view information about the status of the shipment through the "My orders overview / Package Tracking" menu item.

Please contact our Customer Service (not our courier) at ugyfelszolgalat@expressone.hu or at +36 1 8 777 400 to unsubscribe at the earliest opportunity. To receive a shipment on another business day, you will need to enter a new order on the surface on the business day preceding the planned sale.

You can not modify closed package data. For incorrect data, please contact our Customer Support team at +36 1 8 777 400 and / or at ugyfelszolgalat@expressone.hu at the earliest opportunity.

The scope of products excluded from shipment is included in our General Terms and Conditions. Contact our Terms of Service: clicking here

Request over 40 orders per month for our unique quote from our sales department: ertekesites@expressone.hu; +36 1 8 777 420

Yes, in this case, please provide your contact details by contacting us at any of the following contact details of our customer service: ugyfelszolgalat@expressone.hu; + 36-1-8-777-400